Hey, Bill. Tiffany's out today. We have that new
drive to start up on the palletizer.
Can you get somebody to help?
Hmm, I think I have some ideas.
Hey Bill, I replaced the switch on line 4.
It was our last spare!
I'm going to need your help approving that P.O.
Yep. Let me see what I can do on that.
Hey Bill. I heard there was some money left over
from the line 1 upgrade. Can we use it over here for line 2?
Yeah, let me see what I can do.
Thank you.
Hey Bill, Melissa and Carlos are starting this week.
They are pretty green.
How can we get them trained up and
running quickly?
Let me try and think of some ideas and I'll get back to you, okay?
Oh, thank you! Thank you so much!
Bill!
Bill! Bill! Line 2 just went offline for the third time this week.
We've got to get someone here before the weekend!
Rockwell Automation Service Center. This is Chloe.
How may I help you?
I'm really going to need your help.
Oh, hey, Bill. It's great to hear from you.
We can absolutely help you with all of that.
I see you have a Premier Integrated Service Agreement with us.
Why don't we get you started with your emergency,
and then get you in touch with a customer success manager
to review those quarterly analytics?
Aw, that's great. Thank you so much.
Hey, guys, have a good weekend, all right?
We'll see you, man.
Wow! Bill really came through today.
He had me in touch with an expert
in minutes, to set up that new drive.
They used augmented reality.
It was like they were right there with me!
Bill is amazing. He got my part already all ordered!
I don't have to worry about paperwork.
I was so worried about the money that we had left over from that line project.
Thankfully, we were able to use that money
on mine for the drives and PLC upgrade. It was awesome.
And he got Melissa
and Carlos set up with training
so they'll be able to get that done tonight.
Maybe I need some training.
Guys! Guys, that's nothing.
We've been having trouble with line 2 all week long.
He got me hooked up with someone today
on the phone. We got it back up and running,
and he's got a guy showing up first thing in the morning.
Now, I don't have to cancel my plans for the weekend!
I don't know how he does it!
Wait, I've got a great idea. Do you think we could get
him to get doughnuts tomorrow?
So,
you think anyone knows how you're pulling it all off?
I don't think so.
Hey, thanks again for helping me get the most out of my Integrated Service Agreement.
I really appreciate it.
Yeah, you bet.