Hi, my name is Jon Furniss and welcome to our presentation on the connected worker, a new
maintenance strategy that really focuses
on making our customers more productive and more efficient.
So what are we going to talk about today? Well, I'll kick things off with a little bit
of an introduction to myself giving you a little bit of my background.
We'll talk about what are some of the challenges that are facing our manufacturing
partners today. Then we'll dive in to what it is that we want to
try to solve and how do we want to try to help address these problems.
We'll take a deeper dive into what our actual strategy is and some of the work we're
working on and then we'll focus on some of the top use
cases and some of the near-term development that you're going to start to see happening
this year. And then finally, we'll wrap it all up at the
end.
So let me first introduce myself a little bit more than I already have. As I mentioned, my
name is Jon Furniss.
I've been with Rockwell for almost 27 years. I started right out of school.
I went right into our sales organization and spent a little bit over 10 years in our sales
organization, having a couple different stops, one out east in Philadelphia and
then, as a global account manager for Kimberly Clark, traveling the world
supporting one of our really important customers.
After that, I moved into a role in product management and I focused on the services
space. So in the services world, I actually helped
develop some of the offerings that you probably have used from us in the past.
I spent about seven years, kind of going between a few different products within
our services space.
Then I made a shift and went back, more on the commercial side, and moved into our
marketing organization where I ran the North America Commercial Marketing Group.
And in that world, we were responsible for a lot of direct customer
campaigns a lot of our trade shows and third-party
events, things of that nature. And then most recently I moved back into the
business side of things and I've been in the business management sector and I'm currently
the global capability manager for our Workforce Services capability
Our Workforce Services offerings are really all of those offerings that focus on the
people aspect of our customers. So these are things like remote support
training, field service and safety services. So again, a
all of those services that really impact the people at our customers. Helping, again, to
drive them to be more productive, more efficient, safer, more knowledgeable.
That's the world that I live in today.
So when we talk about the connected worker and this this overall theme,
what are some of the challenges that were that are facing us and that we're trying to
solve today? Some of the next few
statistics that I'm going to give you on the next couple slides, they're not new.
These are things that you've probably heard or seen
at any of the other presentations that you may have sat in this week
or perhaps just in the general marketplace. These
are probably not going to be super surprising.
But you know, some of them are pretty stark.
First off, you know, close to 60 percent of our
workforce is approaching retirement eligibility. That doesn't mean they're all
leaving this year or in the next five years. But
they're coming upon retirement and that's going to create a huge skills gap
out there in the workforce. Now what makes that more complex is that a
lot of our customers have these legacy systems and technologies that have been in
place for many, many years. The workforce coming out of school
isn't trained on these legacy technologies, they're trained on more digitally native
types
of technologies and some of these older technologies they
have no background in and so they need to be able to get up to speed very quickly. IE,
they need to have that knowledge which they don't have coming out of school.
And then to add to the problem, new systems and new products are more
complex. The processes in the controls are more
difficult to understand they're more integrated and so you have these
legacy systems trying to integrate into the newer systems. But you really have to know
the full spectrum and it's really hard, especially for new employees, to be able to
grasp all that. Now to drive that point home,
by the year 2025 it is estimated that almost 3 million baby boomers are going to
retire. That whole baby boomer generation which is already going through,
you know, starting to retiring as we speak another two and a half million, almost three
million people will retire here within the next few years.
And as I mentioned, that's going to create a huge shortage of skilled trained labor
people who can come in, hit the ground running and make a difference.
It's estimated almost three and a half million manufacturing jobs are going to be
needed in the next three to five years. And of all those at least two million of them
are expected to go unfulfilled just because there aren't bodies that a want to work in
manufacturing or that are trained and ready to actually go into that space.
So, again, these are some of the big concerns that keep
us up at night that we really want to start to address and figure out. How can we help
with that knowledge transfer piece getting
you up to speed faster making your engineers and maintenance
team more knowledgeable and getting that knowledge transfer happening
faster? One of the ways we have tried to address
this is by creating a number of different offerings over
the last decade. If you look at this, this is just a visual
representation of all of the different offerings we have in our services
organization. We categorize them in three different
areas. We have our Network and Cybersecurity services, we have our Workforce Services,
which is the group that I own and then we have our Asset
Optimization Services. We have a lot of different services
out there
and they're all great. They all serve a very specific need
but the issue with them is they all are very disparate and different services. We'll have
a
customer that might buy a techconnect agreement from us for remote support and
they'll have
an ARA under the Asset Optimization umbrella, for a repair agreement
and maybe they even use some of our cyber security services but those
three services are three different contracts. That don't necessarily talk to each other and
don't play together. Now we started to impact that a couple of years ago, we introduced an
offering called our Integrated Service Agreements and that starts to bring together
some of the core elements of remote support, field labor and repair into
one umbrella contract that does play in work together,
but even that is just scratching the surface and only starting to get into
how do we then use all of the information we get from these services to really help our
customers be more productive.
So really, in the end, we've created a problem and some of the problem is created by
us, some
of it is just it just naturally happened but we have a whole bunch of unused data.
All of our different services create a slew of information that we could use to provide
useful insights and data back to our customers.
But a lot of it doesn't ever get used in that way. You know, if it's service ticket
information that exists when you call in for
remote support, if it's the on-site information when an engineer visits your
site,
repair history, installed base data;
we have all this data but all this data lives in different silos. It's not connected
and because it's not connected it's not telling you a story that you can actually use
to say, okay, I see where there's some problems. I see
where we can make an impact. And all of this just leads to poor Asset Management. It
doesn't allow you to really manage your installed base as
efficiently as possible, understand where your problem areas are and really make an
impact. So
really restating in a another way, we have a lot of issues that we need to
address and we're hoping to start to
address it with this concept of the Connected Worker.
You know. We have a lot of services but they are often sold and used very
separately. There's not much the connects them behind the scenes,
We have a lot of data, we know a lot about our customers and how they use our services,
but a lot of it we don't make available to our customers and that which we do
isn't very easy to find, That being said, when we do share data, one
of the issues is we make our customers go find it.
So, if there is information out there, you've got to go login somewhere to go find that
information. And then you have to login somewhere else to go find some of the
different information and even when we have single sign-on where it's one login it's
still different systems and different places to go. And you have to go
find the information. And that's the same thing with our tools.
We have the knowledge base that gives you a lot of content, we have
the download page on our web page where you can go see
software updates and software revs. We have learning plus and training
available. All of these live in different places and you,
as a customer, have to go make all those connections and find all that information
yourself. At the end of the day, we make life very hard
for our customers because we have a lot of information, we have
a lot of resources, we have a lot of tools but we make you go find it all every time you
need it and that just makes life
hard.
So what do we want to do to start to solve this?
What is it that we're trying to address with the Connected Worker?
As I mentioned, a lot of this is around the skills gap and
really enabling your top talent and all your employees to do the most or to be their most
productive. So, what we really want to do is enable your
talent, your top performers, everyone at your facility with the tools and the information,
they need to quickly and readily solve any problem.
We want to connect them with the information they need so that when they walk up to a
piece of equipment, they can get the information they need.
What's the user manual? What are the top tech notes are related to
that document? What's the repair history or service interaction history for this piece
of equipment? Give me all of this information,
I don't know anything about this piece of equipment. Is there any training available
and
make that all readily available with the click of a button so we can help really
accelerate problem resolution.
At the end of the day, we really want to help get you up and running
faster, help you resolve issues faster. Hopefully, eventually avoid issues
altogether. We want to reduce the need for on-site
visits. The funny thing about me saying that is I
actually own the field service business. You know, the portfolio of the field service
business. I would personally like to send our engineers
to your facility less often for any type of reactive or emergency type of needs. I want
that to be for proactive projects, preventative maintenance,
helping you to run more efficient, not always solving problems.
So, help reduce the need for that. And really, at the end of the day, it's all
about improving your uptime and your overall efficiency,
The other thing we really want to do with the Connected Worker,
it start to enable more of a seamless knowledge transfer. Again, talking about all
those people that are retiring and all those new people that are coming in,
if we could give you that history of the interactions that occur
within a machine, a piece of equipment, if we could give you
access to tools to get up and running faster, so that
hey, you've never had experience with this legacy piece of equipment,
but here are the tools you need to be effectivem with the training,
the 3D models, the maintenance schedule. All of that
information to help really help you scale your
manufacturing footprint, really help provide more on demand guidance.
So actually give you tools that we can help
guide you from a remote perspective and at the end of the day, really
help improve employee safety and compliance. So, it's all about
trying to enable your talent, your Workforce to be more
productive to be up and running faster and to
help you see a quicker time to value.
If we do this correctly and in the situations where we have kind of
done this through a little bit of brute force,
we seen a significant impact in the onboarding speed of individuals and in the
training time that is needed to get somebody up and running
by as much as 75%. At the same time.
we're also increasing the operator effectiveness and safety.
You've heard me say safety a couple times, if we have a lockout tagout procedure,
we can actually embed that in some of the work that we're looking to do so that
customers know exactly how to interact with the piece of equipment. We can give them the
information they need as far as safety alerts and things of that nature
and we can also then partner with our customers to bring expertise from anywhere
whether it's from a different facility within your own ecosystem
or if you want to work with Rockwell, So, really empowering your Workforce to to be
more efficient quicker.
Now to do this it's really leveraging where we're starting
with. It's more than this, and you will see this in a few minutes, but it's really
leveraging all of that historical data we have about you. All of this great, rich
information that we have today, bringing it together, connecting it and making it easy
for
you to access. But then also creating insights that are
helping point to problems, pinpointing one or two areas for you that we can then share with
your
people and those you already are working with to help
drive efficiencies. And again, all of this will become a little bit clearer
as we go through the presentation.
At the end of the day, the Connected Worker maintenance strategy is
pretty simple. We want to help develop a strategy, that's
what we're trying to do here, that leverages all of our knowledge of your
installed base and all of your service and interactions
and then proactively serve up all of the information and tools that you need
to be, again, more productive, effective, and knowledgeable.
Again, you've heard me say this before but I just want to make sure I drive this point
home, we have a lot of information, we have a
tools, we have a lot of technology that can help you.
We just make it really hard today. You have to go dig around for it. You have to go
look for it. You have to go get it. What we want to do is make what is hard today,
simple. So you get to go into one interface and you
can get access to the information you need
to solve your issue, to learn to do whatever it is you need to do.
So making, what is hard - simple.
All right, so let's get into the meat of some of the things that we're talking about here
and what are some of the things we're really looking to do
with the Connected Worker strategy?
So this slide has a lot of information on it and I'm not going to go through every little
dot that's up on that top waveform. But it kind of gives you an idea of all of the
different data points that can go into what we're talking about with the Connected
Worker. So I'll give you an example and walk through
just a few of these to give you an idea of the
environment that we're creating. I'm going to share with you some
screenshots and some mock-ups of some of the work that we're already working on.
Today, if you have an installed base of Rockwell products, many times we have a good
knowledge of that installed base. Perhaps we've
done an installed base evaluation. Maybe you've been good at registering your products
so we know what's at your facility, we always know the software you have because that's
always registered. What we don't do a great job is sharing a lot of information back with
you. Today, if you have a piece of software and there's a new revision
to that software or there's a new firmware that's released, you have to go find that.
You have to go look online to see, is there new software out there? Maybe you
signed up to get a notification and maybe you get that emailed to you,
maybe you see that email, maybe you haven't. But again, you have to go find that.
Are there any applicable psa's (product service advisories) for that product?
What are the tech notes associated with that product or that issue? How do I
find the user manual? Right there, there's two different systems.
Our Tech notes live in our knowledgebase, our user manuals live in our literature
library. Those are two different databases that our customers
have to go in to find information. If you want to know what the
preventive maintenance schedule is for piece of equipment, you have to go find it. It's in
the user manual. It's probably on page, 60 of an 80 page book
but you got to go find it. We have 3D models that we've created for some
of our products that can help guide you through maintenance tasks.
We often times, with our customers, we offer services where we'll help create their
lockout/tagout procedures and actually have that documented and
available to our customers. We create videos, there's a whole bunch of information that's
out there. But again, as you've heard me say already,
we make you go get all this, you have to go and know what's out there
and that makes life very hard. So, it's all about bringing all of these
different desparate things together, along with all of that history,
and helping build a interface and a portal that you can really
work in the gives you all the information you need.
So, how are we going to do that? That's kind of talking around a little bit the
bottom half of the slide. So we're going to build all of this off of
the existing, MyRockwell infrastructure. Now, many of you maybe have never visited the
area of our website that's called MyRockwell but that's where you can go today and it
exists today and there is some information in there although it's somewhat limited, to be
fair. You can go in there, you can see if you have a contract, you can see if you have
techconnect or an ISA, or a different type of contract with us. And you can see the start
and you can see the end date. If we've done an IBE, there's an area of MyRockwell called
MyEquipment where you can go see your installed base information.
But just touches on what we can start to share with
our customers. A lot of our other information is not integrated into there yet, but we're
going to build off of that and make that the repository for where you
can actually access a lot of this information.
We have a project that we're doing right now, we're going to talk about this in a few more
minutes as well, around bringing panel information to life.
So, when we supply you a panel as part of a project, helping you get information about
what's in that panel. That's something that's going to be going on in the short
term but then what we really want to do, going back
to that MyRockwell interface, is start to tie all of our usage data to your installed
base data and really integrate all of our different support functions. What do I mean
by that? So today, you call in for support
and we create a service ticket. We answer your question and we know you're
calling in about a drive, it's a powerflex 755T.
We create a ticket, we document it and that's now in your service history. Now,
within your plant, you have a number of drives. In our current
working process, we don't associate that ticket with a specific drive in your plant,
but if we've done the IBE, we have the archive, the heirarchy, the infrastructure of
your
plant. We know your lines, we know the machines, we know where your equipment is.
What if we could actually tie those service interactions to your installed base?
What if we also then tied all of your repair history to your installed base? That way you
could actually start to paint a picture and start to get insights around your assests.
Hey, all my questions seem to be coming in on this piece of equipment.
All my issues happen after hours.
Hey, I seem to be doing a lot more repair on this line, on all those products that are on
this line. Maybe I have a power quality issue. We can actually start
to proactively serve up things that we notice. Hey, your call
volume increases a lot at this time of day, or you're always calling in, on drives or
panelviews, maybe you need some training that would help you be more efficient and
not rely on us as much. So, again, trying to get that data so
that we can actually tell a story and help you and us drive insights that are
actionable. The next phase then would be
integrating this more into a CMS or some type of supervisory system.
So that now, if you're going to create a work order for an engineer to go work on a piece
of equipment, it enables them proactively with all this information as well.
So hey, here's a work order to go do some maintenance on
the drive on your pallettizer. Okay, here's a service history of that.
Here are the recent interactions that have occurred on that drive. There's been some
problems, they called them tech support a couple times.
Here is a PSA that was released within the last couple months, to make sure that it's
got the newest firmware. Giving that information to our customers
proactively. Whereas today, if you go to work on a piece of equipment,
you might have to go find all that informaton. You spend a lot of time actually
digging in to get that
information. And then here is where our journey really
starts to intersect with some of the other initiatives within Rockwell perhaps you've
sat through a presentation around the digital thread. Really, the
digital thread and the Connected Worker might have a lot of overlap to the way we're
talking. But what we're talking about is a maintenance strategy and bringing together
all of that maintenance maintenance information to help make our customers more
efficient. But what if we then tie that into the digital thread, which is around bringing
in process information, system health information,
quality metrics and all of that in one space. So
now the health of the equipment, what's happening with the
equipment, from a process point of view. But now you also know all of that history of
that equipment and everything else.
Now you have that full picture where we can then start to get more predictive and you
space in our recommendations and alerts. That's where the real value starts to
to build in. So this is what we're starting to attack with
the connected worker. The connected worker isn't necessarily this
offering where you're going to go buy the connected worker, it's a philosophy that's
going to bleed into all of our offerings. That's going to
basically bring all of them together in a way that we're going to serve this
information up to you to really improve our overall impact that we can have
to you. So the way we're approaching this is kind of
two different ways. We first have to build that foundational
approach. There are a lot of table stakes
here. If I go back to the slide that I was just sharing a lot of
these things like
making it easier to get the user manual, the tech notes, the PSAs, software
and firmware updates; these are the information that we should
be able to tie together in a relatively quick manner.
That's the foundational stuff. That's kind of entry-level, getting that product level data
and everything else. But where the value really starts to come in is as we can add
more things; the preventive maintenance schedule oo that
you proactively made aware of when it's time to do maintenance on your equipment,
the videos and the AR and 3D models that can help make you more
efficient. The safety and the training information. As I mentioned, integrating that
into the story. So okay, here's your lockout/tagout procedures. You're
going to work on this piece of equipment. This is what you have to do to
secure that equipment before working on it. Oh, here's training available. If you've
never been trained, if you've never used this equipment
before. And then getting into those insights, as I
mentioned before, in identifying problem areas and eventually bringing in all that
process
information. So again, you're going to see us working on that
foundational piece first, building the value
as we get those foundational pieces in place.
So now I'd like to talk about some of the work that's actually happening this year and
happening as we speak. A lot of what I'm about to share with you
is conceptual, its work in progress, it is not released. I
don't want you to walk away from this
presentation saying, 'Hey, I want that.' We're gonna work and some of this might
be available in the next quarter. Some of this might be out towards the end of
the year. This is all in various stages of development
but it's really to show you what could be and to get some feedback from you as far as
what it is that's most important to
you and our users.
So the first use case and this is a very specific use case that we've heard
time and time again from our customers and it bleeds into the strategy. So it's
actually a little bit of a standalone project but a bleeds into the strategy.
Imagine we supply you a system, which we do quite often through
our Solutions business. We'll provide a system and in that system, of course, there
is a panel or a number of panels. Inside that panel
you'll have a controllogix, you might have a power supply, you'll have a drive, you'll
have a number of different pieces of equipment. All the documentation that's
there
for that equipment, we might give to you in a file like say, 'hey, here's a
file that you can load up on your system that gives you all of the
information you need.' Long gone are the days, usually, where we
give you hard copies of the user manual and
everything else. But you know what? We might give you an
electronic file with all that information. But what happens to that information? It
gets
missed? It gets lost it gets put somewhere, not everyone
knows where it is. What if you could walk right up to a piece of
equipment and scan a QR code
and it tells you everything about what we just delivered in that
panel. The as-built schematics the user manuals - for all the individual
pieces in there. Any 3D models or renders
that we have. Links that will take you directly to the knowledgebase for the
specific pieces of equipment that are in that
panel, links that will join you directly to support. And what if we could
then use that information? You could go up and scan that and it automatically updates
your installed base. So back to that, MyRockwell portal that we were talking about.
What if you could suck that in, have it automatically update your MyEquipment area?
Now we know what's there and that plays into everything else that we're talking about.
So that's something we're currently working on. Trying to bring that to life so that you
have just that simple connection against a very
specific use case. It's something that we're working on.
But then, we're really starting to build out what this
interface can look like and what this
interaction center, for lack of a better term, could be.
Now as I mentioned, a lot of what you're about to see over the next five slides or so
is conceptual. Some of it is closer to reality than others,
but this is all work that's in progress and
in plan for the coming months. So it all, as I mentioned, kind of starts
with understanding your installed base and
understanding your inentory, We have some good information about you as a
customer, but it
really helps tie the whole story together. So there's a lot of work going on
to really redefine the space to share more insights around
your inventory. Your repair history, what products
are registered, what's not registered, what spare parts do you have available?
Really a full understanding of what your inventory is,
and what the installed base at your facility looks like.
And then actually providing some real information that's useful to you. Like what's
the life cycles status of your installed base, how many products are active versus end
of life versus discontinued? What can we support?
What can we not support? What's currently active? What's
currently being repaired? What's available on hand?
We want to start to share all this information back with you so you have all of
that
and have all of these insights around your
inventory and all of the repairs so we can aggregate all that
together. Then we have a whole initiative around driving
some information around sustainability. Now, I am not a sustainability expert. We actually
have a whole other presentation being done here this week and there's areas out on the
show floor where you can learn a little bit more around some of our sustainability
initiatives. But Repair actually has a big impact in sustainability. Rather than
buying new, if you repair your helping reduce that carbon footprint. You're helping to
decrease waste. So actually giving you information, as
it relates to your inventory and your repairs, to actually drive some of your
sustainability initiatives. So again, this is all work that's ongoing
right now and some things that will be live in the near future to really share some of
this information back with our customers.
And again, giving you that whole repair history, so you can actually go through and
look at, hey, what have I repaired? What was the cause of failure?
What's the status of the project is an active product? Is it discontinued product?
What's the status of the repair getting to the point? You can actually go
into this interface and say, okay, I've submitted
repair, is it being worked on, is it being shipped right now? What's the status of that?
What's the cost of it? What do we spend? Really a full history of your repair
interactions. Now where we start to get more into some of
the things I've been talking about with the Connected Worker.
What if you had this inventory list, and all of this information and you had all this
repair history. But then you click on a specific product,
you could click on a product and say, 'hey, I'm interested to learn more about that.'
Hey, here's all the upcoming training available. There are some learning Plus
classes available on demand online. Hey, we have a related webinar,
happening in a couple weeks that you can attend that and learn more about that
product. There's a class in your area, an in-person instructor-led class that you might
want to attend.
Maybe I want to reach out to their support from this interface if I have a question.
Well there's a number of improvements we're going to be making to our remote support over
the next year. You will have the ability to click a button and
start a chat right from here so you don't have to go into the knowledgebase, find the
chat window, create a chat. Just click the chat and because you're on
this product page, we know what you want to chat on. So you don't have to choose a
product or choose a an offering. It will just start the chat and
the engineer on the other side of the fence will know exactly what it is you want to
chat about. We're going to introduce the ability to
schedule a call, whether it's on site or remote. So you can actually schedule
a service technician to come to your site or schedule a remote support call.
So perhaps you're not available right now, but you
know tomorrow at 1:00 you have a bandwidth and you want to talk to tech support tomorrow
at
1:00. If you have some questions, you could actually schedule a call with tech
support or submit a question, all from the same
interface. One of the things we're not even showing on
this particular screenshot is click-to-call. So maybe you want to talk,
just like I am right now, over computer. Today, customers
literally have to pick up a
phone, dial a phone number and call tech support.
What if we enabled click to call right from your computer so you could get right to
support
from your computer. All of these are enhancements we want to
make in the same interface. Then, like I said before, some things
we talked about serving up to you like, okay for this piece of equipment
here are the top knowledgebase articles, here is the literature library
content that you need to know. Here's the user manual. Here's the maintenance schedule,
here's whatever it is that might be available out there.
Here's the repair history, making all of this information available to
you in one interface. So today, again, you have to go find all
this. All this information exists today, this is not new information. There are some new
tools that we're looking to introduce. But this is not new information. Today you
have to go get it. This could take you minutes or hours
sometimes to go and find on your own.
We want to put it all in one spot
and we're kind of excited about being able to offer the ability for you to be able to
schedule either a tech to come on-site, an
engineer to come to your facility or more importantly, schedule your calls with tech
support. We think that's going to be a real big game
changer. Because we know a lot of times when customers call us,
they're not calling us because it's an emergency, they're working on a project,
they've got some questions. Now, in
those situations, they can schedule when they have time to spend an hour with tech
support or 30 minutes, or however long it might take, as opposed to calling in, having
to wait to talk to someone, getting on the phone with somebody, and then getting pulled
away because there's a different priority.
And really, it's all about giving you
all of this, you asset information, your
tools, your technology or your service history, all of this in one spot.
That's really what, the whole connected worker strategy is about is about - making
life
easy so that you have easy access to all of the tools, the
technology in the service history you need
to be more productive and efficient.
Finally, something else we're toying with, and again as I mentioned some of this is a
little bit conceptual, actually starting to build profiles of our
customers that then help you make connections within your company.
So, in this case, Clive is the name of the engineer. This is
some of the learnings and classes
he's taken. This is the classes he's completed. These are his interactions he's
had with support. Here are other users at the same facility or within your organization
that have similar profiles. That way you have resources you
you can leverage within your own facility when you have questions. Like, hey, I know,
Josh has has worked on the same issues or he's taking the same classes.
If you have a question, maybe you can make a connection with Josh or with Regina or
whoever to actually drive those connections and
create this community of people who can help each other in addition to us helping
you. So these are all areas that were playing with.
As I mentioned, a lot this is stuff is
conceptual right now we've laid the groundwork for a lot of it
but it's not all going to be released in the next couple months.
It's going to be smattered throughout the year and even into
next year, but this is all thins we are working on. This is the direction that we're
headed.
So at the end of the day with the connected worker maintenance strategy, we will make our
customers more productive and efficient and safer by the same time. We really want to
help increase the speed to value, streamline how quickly you see value in the Rockwell
investment and you see value in your employees.
And as I mentioned before, the Connected Worker isn't necessarily
something you're going to go buy. It's going to be added value that's embedded in our
current offerings. It's going to be connecting
all those offerings together so that they interface to each other and create insights
and information that help you with your maintenance plans
and really help increase knowledge sharing and adoption across your whole enterprise.
That's the idea behind the strategy. We're really excited about it. It's a new way of
thinking and it's really going to be a game changer as
far as your ability to work with Rockwell.
So finally, at the end of the day, we really want you to
reimagine your maintenance strategy, and we really want to be a part of that.
We really want to get feedback from you. What is some of the use cases that would be
the most beneficial to you? What are some of the
tools that maybe we haven't even thought of that, if we could integrate into this type of
platform, would be useful? Give us your feedback, we'd love to hear from
you. Obviously, we have some time to talk right
now. I thank you for your time.
Thank you very much.