WEBVTT 「00:06:10" NOTE recognizability:0.711 NOTE language:en-us NOTE Confidence: 0.747163877142857 00:00:20.590 --> 00:00:22.070 嗨，我是 Rockwell Automation 的 NOTE Confidence: 0.747163877142857 00:00:22.070 --> 00:00:23.180 Nicole Belanda。 NOTE Confidence: 0.747163877142857 00:00:23.180 --> 00:00:24.344 我是customer advocacy NOTE Confidence: 0.747163877142857 00:00:24.344 --> 00:00:25.799 program manager，我們在此 NOTE Confidence: 0.747163877142857 00:00:25.799 --> 00:00:27.530 聊聊所取得的成功案例。 NOTE Confidence: 0.747163877142857 00:00:27.530 --> 00:00:28.970 現場還有 Interstates 的 Ray， NOTE Confidence: 0.747163877142857 00:00:28.970 --> 00:00:30.438 他會跟我們談談 NOTE Confidence: 0.747163877142857 00:00:30.438 --> 00:00:31.800 他們與其中一個重要客戶 NOTE Confidence: 0.747163877142857 00:00:31.800 --> 00:00:33.210 一起達到的成果。 NOTE Confidence: 0.747163877142857 00:00:33.210 --> 00:00:34.728 嗨，Ray。嗨，你好嗎？ NOTE Confidence: 0.747163877142857 00:00:34.730 --> 00:00:36.445 很好啊。你能否跟我們聊聊你在 NOTE Confidence: 0.747163877142857 00:00:36.445 --> 00:00:38.444 Interstates 的角色， NOTE Confidence: 0.747163877142857 00:00:38.444 --> 00:00:40.044 然後跟我們談談 Interstates 是做什麼的？ NOTE Confidence: 0.747163877142857 00:00:40.050 --> 00:00:42.205 好，我是 Interstates 的 NOTE Confidence: 0.747163877142857 00:00:42.205 --> 00:00:43.498 自動化主管。 NOTE Confidence: 0.747163877142857 00:00:43.500 --> 00:00:45.580 我們是一家設計與建造公司， NOTE Confidence: 0.747163877142857 00:00:45.580 --> 00:00:47.540 大約有 1,200 名員工。 NOTE Confidence: 0.747163877142857 00:00:47.540 --> 00:00:50.060 我們的服務包括顧問、 NOTE Confidence: 0.747163877142857 00:00:50.060 --> 00:00:51.112 自動化、建設、 NOTE Confidence: 0.747163877142857 00:00:51.112 --> 00:00:52.164 儀器建置等。好。 NOTE Confidence: 0.747163877142857 00:00:52.164 --> 00:00:55.320 那我們今天要聊的是 NOTE Confidence: 0.747163877142857 00:00:55.396 --> 00:00:56.948 哪一位客戶呢？ NOTE Confidence: 0.747163877142857 00:00:56.950 --> 00:00:58.788 是位於愛荷華州西本德市的 Country Maid， NOTE Confidence: 0.747163877142857 00:00:58.788 --> 00:01:01.504 他們生產丹麥奶油卷及麵包卷。 NOTE Confidence: 0.747163877142857 00:01:01.510 --> 00:01:03.911 很多募款活動上都能 NOTE Confidence: 0.747163877142857 00:01:03.911 --> 00:01:04.817 這類食物。了解。 NOTE Confidence: 0.747163877142857 00:01:04.817 --> 00:01:06.119 我已看到過我的小孩 NOTE Confidence: 0.747163877142857 00:01:06.119 --> 00:01:07.580 帶這些食物回家過。 NOTE Confidence: 0.747163877142857 00:01:07.580 --> 00:01:09.358 所以我肯定也是 NOTE Confidence: 0.747163877142857 00:01:09.358 --> 00:01:10.120 Country Maid 的客人。 NOTE Confidence: 0.747163877142857 00:01:10.120 --> 00:01:12.235 但可以跟我們說一下他們想解決什麼問題嗎？ NOTE Confidence: 0.747163877142857 00:01:12.240 --> 00:01:13.860 我知道你已經與他們合作多年了， NOTE Confidence: 0.747163877142857 00:01:13.860 --> 00:01:15.003 對吧？ 對。對啊。 NOTE Confidence: 0.747163877142857 00:01:15.003 --> 00:01:17.670 這段關係已經差不多 10 年了。 NOTE Confidence: 0.747163877142857 00:01:17.670 --> 00:01:20.674 他們最初找上我們是想 NOTE Confidence: 0.747163877142857 00:01:20.674 --> 00:01:22.222 試著提高他們設施的產量， NOTE Confidence: 0.747163877142857 00:01:22.222 --> 00:01:23.528 因為需求增加了， NOTE Confidence: 0.747163877142857 00:01:23.528 --> 00:01:25.376 而他們不想去擴建設施。 NOTE Confidence: 0.747163877142857 00:01:25.380 --> 00:01:26.934 所以我們試著去找出一些 NOTE Confidence: 0.747163877142857 00:01:26.934 --> 00:01:28.792 能夠提高產量 NOTE Confidence: 0.747163877142857 00:01:28.792 --> 00:01:30.776 ，同時可以節省一些人力 NOTE Confidence: 0.747163877142857 00:01:30.776 --> 00:01:32.264 的新方法。 NOTE Confidence: 0.747163877142857 00:01:32.270 --> 00:01:33.010 了解。 NOTE Confidence: 0.747163877142857 00:01:33.010 --> 00:01:34.860 所以它未必是一個 NOTE Confidence: 0.747163877142857 00:01:34.860 --> 00:01:35.970 導入新設備的專案， NOTE Confidence: 0.747163877142857 00:01:35.970 --> 00:01:37.762 聽起來他們現場已經有設備了， NOTE Confidence: 0.747163877142857 00:01:37.762 --> 00:01:39.509 而且已運作一段時間了， NOTE Confidence: 0.747163877142857 00:01:39.510 --> 00:01:42.470 但他們希望提高產量以 NOTE Confidence: 0.747163877142857 00:01:42.470 --> 00:01:43.256 滿足需求。 NOTE Confidence: 0.747163877142857 00:01:43.256 --> 00:01:44.828 他們還想做什麼？ NOTE Confidence: 0.747163877142857 00:01:44.830 --> 00:01:45.832 更有效率嗎？ NOTE Confidence: 0.747163877142857 00:01:45.832 --> 00:01:47.168 對啊，效率更高一些。 NOTE Confidence: 0.747163877142857 00:01:47.170 --> 00:01:47.578 你說的 NOTE Confidence: 0.747163877142857 00:01:47.578 --> 00:01:48.190 沒錯， NOTE Confidence: 0.747163877142857 00:01:48.190 --> 00:01:49.948 他們的設施中 NOTE Confidence: 0.747163877142857 00:01:49.948 --> 00:01:51.485 已有設備在運作了， NOTE Confidence: 0.747163877142857 00:01:51.485 --> 00:01:53.309 但並沒有做到自動化， NOTE Confidence: 0.747163877142857 00:01:53.309 --> 00:01:54.904 全部都是獨立式的攪拌機還有 NOTE Confidence: 0.747163877142857 00:01:54.904 --> 00:01:56.464 其他類似的東西。 NOTE Confidence: 0.747163877142857 00:01:56.470 --> 00:01:57.286 好的， NOTE Confidence: 0.747163877142857 00:01:57.286 --> 00:01:59.326 那麼 Interstate 的建議是什麼， NOTE Confidence: 0.747163877142857 00:01:59.326 --> 00:02:01.524 還有你們是如何 NOTE Confidence: 0.747163877142857 00:02:01.524 --> 00:02:02.909 向客戶提案的？ NOTE Confidence: 0.747163877142857 00:02:02.910 --> 00:02:04.814 我們起初是先和他們坐下來談， NOTE Confidence: 0.747163877142857 00:02:04.820 --> 00:02:06.906 討論他們的流程、 NOTE Confidence: 0.747163877142857 00:02:06.910 --> 00:02:08.068 到設施裡看一看、 NOTE Confidence: 0.747163877142857 00:02:08.068 --> 00:02:11.160 跟一些工程團隊坐下來進行討論， NOTE Confidence: 0.747163877142857 00:02:11.160 --> 00:02:12.450 稍微聊一下我們覺得 NOTE Confidence: 0.747163877142857 00:02:12.450 --> 00:02:13.759 可以如何提高 NOTE Confidence: 0.747163877142857 00:02:13.760 --> 00:02:15.130 他們的生產量， NOTE Confidence: 0.747163877142857 00:02:15.130 --> 00:02:16.980 還有要用哪種軟體套件、 NOTE Confidence: 0.747163877142857 00:02:16.980 --> 00:02:17.996 硬體套件，還有怎麼做 NOTE Confidence: 0.747163877142857 00:02:17.996 --> 00:02:19.520 對他們最好。 NOTE Confidence: 0.747163877142857 00:02:19.520 --> 00:02:21.950 所以這僅是來源於 NOTE Confidence: 0.747163877142857 00:02:21.950 --> 00:02:22.760 對話， NOTE Confidence: 0.747163877142857 00:02:22.760 --> 00:02:25.316 然後再討論一下初期的合作方式。 NOTE Confidence: 0.747163877142857 00:02:25.320 --> 00:02:26.910 然後 Interstates 是我們 NOTE Confidence: 0.747163877142857 00:02:26.910 --> 00:02:28.132 PartnerNetwork 的一份子對吧？ NOTE Confidence: 0.747163877142857 00:02:28.132 --> 00:02:29.180 是的，沒錯。 NOTE Confidence: 0.747163877142857 00:02:29.180 --> 00:02:30.140 我們是金級會員。 NOTE Confidence: 0.747163877142857 00:02:30.140 --> 00:02:31.732 所謂 PartnerNetwork 的金級會員是 NOTE Confidence: 0.747163877142857 00:02:31.732 --> 00:02:33.373 什麼意思？ NOTE Confidence: 0.747163877142857 00:02:33.373 --> 00:02:35.112 我幫觀眾問的。嗯，其實 NOTE Confidence: 0.747163877142857 00:02:35.112 --> 00:02:35.954 就是，嗯 NOTE Confidence: 0.747163877142857 00:02:35.954 --> 00:02:38.480 我們必須要在訓練方面做出 NOTE Confidence: 0.747163877142857 00:02:38.571 --> 00:02:39.918 投資。 NOTE Confidence: 0.747163877142857 00:02:39.920 --> 00:02:42.356 我們和 Rockwell 密切合作。 NOTE Confidence: 0.747163877142857 00:02:42.360 --> 00:02:45.216 我們在一些與客戶的合作中 NOTE Confidence: 0.747163877142857 00:02:45.216 --> 00:02:46.644 會和他們配合。 NOTE Confidence: 0.747163877142857 00:02:46.650 --> 00:02:47.682 基本上， NOTE Confidence: 0.747163877142857 00:02:47.682 --> 00:02:49.230 就是一種夥伴關係。 NOTE Confidence: 0.747163877142857 00:02:49.283 --> 00:02:50.663 而我們也很榮幸能與你們合作， NOTE Confidence: 0.747163877142857 00:02:50.663 --> 00:02:52.733 因為你們能夠到現場發揮 NOTE Confidence: 0.747163877142857 00:02:52.794 --> 00:02:54.010 你們的設計與顧問專長， NOTE Confidence: 0.747163877142857 00:02:54.010 --> 00:02:55.834 以幫助客戶解決 NOTE Confidence: 0.747163877142857 00:02:55.840 --> 00:02:56.956 問題。 NOTE Confidence: 0.747163877142857 00:02:56.956 --> 00:03:00.481 那麼再多跟我們說一下 NOTE Confidence: 0.747163877142857 00:03:00.481 --> 00:03:03.013 你們為這個客戶做了什麼。 NOTE Confidence: 0.67190667125 00:03:03.020 --> 00:03:06.596 我們採用的是 PlantPAx 解決方案。 NOTE Confidence: 0.67190667125 00:03:06.600 --> 00:03:08.538 他們採用了 Factory Talk Batch、 NOTE Confidence: 0.67190667125 00:03:08.540 --> 00:03:13.465 USC、所有的 Rockwell 電源控制及 NOTE Confidence: 0.67190667125 00:03:13.465 --> 00:03:15.091 Rockwell 控制器、歷史數據庫等等。 NOTE Confidence: 0.67190667125 00:03:15.091 --> 00:03:17.246 所以他們採用了全部… NOTE Confidence: 0.67190667125 00:03:17.250 --> 00:03:19.453 他們採用了全部配件，對，沒錯。 NOTE Confidence: 0.67190667125 00:03:19.453 --> 00:03:22.411 所以我們讓他們從根本沒有自動化 NOTE Confidence: 0.67190667125 00:03:22.411 --> 00:03:25.390 變成了一條自動化產線。 NOTE Confidence: 0.67190667125 00:03:25.390 --> 00:03:26.470 那還做了什麼改變， NOTE Confidence: 0.67190667125 00:03:26.470 --> 00:03:28.506 因為你們可以靠加入自動化 NOTE Confidence: 0.67190667125 00:03:28.506 --> 00:03:30.400 來擴大他們的產能，對嗎？ NOTE Confidence: 0.67190667125 00:03:30.400 --> 00:03:31.300 嗯，對啊。 NOTE Confidence: 0.67190667125 00:03:31.300 --> 00:03:34.450 一開始他們有提到要為廠房 NOTE Confidence: 0.67190667125 00:03:34.450 --> 00:03:35.802 引入一些大型攪拌器， NOTE Confidence: 0.67190667125 00:03:35.802 --> 00:03:37.492 而這會帶來一些問題。 NOTE Confidence: 0.67190667125 00:03:37.500 --> 00:03:38.830 他們得將廠房規模擴大 NOTE Confidence: 0.67190667125 00:03:38.830 --> 00:03:39.958 才行。 NOTE Confidence: 0.67190667125 00:03:39.958 --> 00:03:43.210 所以我們做到讓他們能繼續使用相同的攪拌器， NOTE Confidence: 0.67190667125 00:03:43.210 --> 00:03:45.408 還讓他們增加了另一條生產線。 NOTE Confidence: 0.67190667125 00:03:45.410 --> 00:03:47.912 我想我們將攪拌時間縮短約 23%， NOTE Confidence: 0.67190667125 00:03:47.920 --> 00:03:50.242 這讓那些攪拌器能有餘力去應付 NOTE Confidence: 0.67190667125 00:03:50.242 --> 00:03:53.060 額外的生產線了。 NOTE Confidence: 0.67190667125 00:03:53.060 --> 00:03:54.915 我們也將產線速度提高了 14% NOTE Confidence: 0.67190667125 00:03:54.920 --> 00:03:57.657 並節約了許多人力。 NOTE Confidence: 0.67190667125 00:03:57.660 --> 00:04:00.048 所以他們能將產出 NOTE Confidence: 0.67190667125 00:04:00.048 --> 00:04:01.640 幾乎翻倍， NOTE Confidence: 0.67190667125 00:04:01.640 --> 00:04:03.320 因為增加了第二條生產線 NOTE Confidence: 0.67190667125 00:04:03.320 --> 00:04:04.859 又無需增加額外的人力。 NOTE Confidence: 0.67190667125 00:04:04.860 --> 00:04:05.700 這太神奇了。 NOTE Confidence: 0.67190667125 00:04:05.700 --> 00:04:08.220 這真的是很棒的成果。 NOTE Confidence: 0.67190667125 00:04:08.220 --> 00:04:10.452 那麼自最初的專案 NOTE Confidence: 0.67190667125 00:04:10.452 --> 00:04:12.422 完成之後， NOTE Confidence: 0.67190667125 00:04:12.422 --> 00:04:14.046 客戶那邊怎麼樣了呢？ NOTE Confidence: 0.67190667125 00:04:14.050 --> 00:04:16.619 就像一些報告功能， NOTE Confidence: 0.67190667125 00:04:16.619 --> 00:04:18.726 他們就可以看到 NOTE Confidence: 0.67190667125 00:04:18.726 --> 00:04:21.125 溫度對他們產品 NOTE Confidence: 0.67190667125 00:04:21.125 --> 00:04:23.050 有什麼影響等資訊， NOTE Confidence: 0.67190667125 00:04:23.050 --> 00:04:25.008 因為就糕點生產線來說， NOTE Confidence: 0.67190667125 00:04:25.008 --> 00:04:27.045 會有麵團、麵粉跟餡料之類的， NOTE Confidence: 0.67190667125 00:04:27.045 --> 00:04:28.989 而內外的溫度 NOTE Confidence: 0.67190667125 00:04:28.989 --> 00:04:30.801 會影響到產品的 NOTE Confidence: 0.67190667125 00:04:30.801 --> 00:04:33.529 穩定性。 NOTE Confidence: 0.67190667125 00:04:33.530 --> 00:04:36.232 所以在那之後他們 NOTE Confidence: 0.67190667125 00:04:36.232 --> 00:04:38.169 對設施進行了幾次升級， NOTE Confidence: 0.67190667125 00:04:38.170 --> 00:04:40.585 將更多進料工作自動化， NOTE Confidence: 0.67190667125 00:04:40.585 --> 00:04:42.570 然後可以在裡面加入 NOTE Confidence: 0.67190667125 00:04:42.570 --> 00:04:44.320 一些麵粉， NOTE Confidence: 0.67190667125 00:04:44.320 --> 00:04:46.132 因為我們需要特定的溫度 NOTE Confidence: 0.67190667125 00:04:46.132 --> 00:04:48.332 以讓口感變得更好。 NOTE Confidence: 0.67190667125 00:04:48.332 --> 00:04:50.392 然後我們也一同完成了一些 NOTE Confidence: 0.67190667125 00:04:50.392 --> 00:04:52.040 ERP 整合工作。 NOTE Confidence: 0.67190667125 00:04:52.040 --> 00:04:54.362 所以他們的經銷商會下訂單， NOTE Confidence: 0.67190667125 00:04:54.362 --> 00:04:57.500 然後他們的 ERP 系統會 NOTE Confidence: 0.67190667125 00:04:57.500 --> 00:04:59.516 自行建立活動、 NOTE Confidence: 0.67190667125 00:04:59.520 --> 00:05:01.336 放到批次清單中， NOTE Confidence: 0.67190667125 00:05:01.336 --> 00:05:02.680 然後操作人員一早來上班之後， NOTE Confidence: 0.67190667125 00:05:02.680 --> 00:05:03.810 他們要做的工作都已經 NOTE Confidence: 0.67190667125 00:05:03.810 --> 00:05:04.714 準備好等著他們了。 NOTE Confidence: 0.67190667125 00:05:04.720 --> 00:05:07.198 基本上他們僅需按啟動就好。 NOTE Confidence: 0.67190667125 00:05:07.200 --> 00:05:10.242 然後就會開始生產並 NOTE Confidence: 0.67190667125 00:05:10.242 --> 00:05:12.520 消耗原物料， NOTE Confidence: 0.67190667125 00:05:12.520 --> 00:05:15.040 他們的 ERP 就會自動在 NOTE Confidence: 0.67190667125 00:05:15.040 --> 00:05:16.120 原料量變少之後 NOTE Confidence: 0.67190667125 00:05:16.120 --> 00:05:16.840 自動訂購原料了。 NOTE Confidence: 0.67190667125 00:05:16.840 --> 00:05:18.035 這個客戶聽起來 NOTE Confidence: 0.67190667125 00:05:18.035 --> 00:05:19.230 蠻有趣的。 NOTE Confidence: 0.67190667125 00:05:19.230 --> 00:05:21.060 比如說他們對數位轉型很開放， NOTE Confidence: 0.67190667125 00:05:21.060 --> 00:05:23.310 對嘗試新事物也秉持開放的態度。 NOTE Confidence: 0.67190667125 00:05:23.310 --> 00:05:24.830 對啊，他們真的很超前思考。 NOTE Confidence: 0.67190667125 00:05:24.830 --> 00:05:27.398 他們跟我們合作了 NOTE Confidence: 0.67190667125 00:05:27.400 --> 00:05:28.805 一些測試， NOTE Confidence: 0.67190667125 00:05:28.805 --> 00:05:29.929 還有一些 beta 版本與軟體， NOTE Confidence: 0.67190667125 00:05:29.930 --> 00:05:32.002 其實我們在兩個月前才跟他們合作 NOTE Confidence: 0.67190667125 00:05:32.002 --> 00:05:34.300 完成了 PlantPAx 5.0 的升級。 NOTE Confidence: 0.67190667125 00:05:34.300 --> 00:05:35.236 很棒啊。 NOTE Confidence: 0.67190667125 00:05:35.236 --> 00:05:35.548 那麼， NOTE Confidence: 0.67190667125 00:05:35.548 --> 00:05:37.108 恭喜 Country Maid 目前 NOTE Confidence: 0.67190667125 00:05:37.108 --> 00:05:38.763 為止所做的數位轉型， NOTE Confidence: 0.67190667125 00:05:38.763 --> 00:05:40.373 而且你們還在持續往前推進， NOTE Confidence: 0.67190667125 00:05:40.373 --> 00:05:42.644 也非常感謝 Ray 告訴我們 NOTE Confidence: 0.67190667125 00:05:42.644 --> 00:05:43.962 Interstates 在做什麼， NOTE Confidence: 0.67190667125 00:05:43.962 --> 00:05:45.468 我們真的很榮幸能有機會聽到 NOTE Confidence: 0.67190667125 00:05:45.468 --> 00:05:46.980 你們取得的成果。嗯， NOTE Confidence: 0.67190667125 00:05:46.980 --> 00:05:48.000 謝謝你今天抽出時間聽我說， NOTE Confidence: 0.67190667125 00:05:48.000 --> 00:05:48.750 我很感謝。